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Service Requests

Emergency Services

  • Service requests shall be classified as an EMERGENCY when the work requires immediate action to eliminate hazards that pose a threat to the life, health, or security of faculty, staff, students, or guests; to prevent loss or damage to College property and equipment; to restore essential utility services; and/or; to ensure the continuation of mission-critical services.
  • For emergency requests only, you can call:
    • For emergencies only, please call Access Control at 609.771.5397 between the hours of 7:30 AM and 4:00 PM, Monday through Friday.
    • Facilities Main Line at 609.771.2353.
    • For emergency requests outside of normal business hours, please call the Campus Police Emergency line at extension 2345.
  • True access control emergency situations will be made the highest priority. Examples of these situations would be as follows:
    • The exterior building door will not secure
    • A key is broken off in a door lock
    • The key turns but the latch will not retract
    • The lock will not operate at all
    • SafLok electronic lock problems of any kind
    • A door knob (lever) is very loose or has fallen off
    • Emergency repairs to automatic handicap door operators
  • If the Access Control request is not an emergency, please call 609.771.3260

Non-Emergency Services

  • Normal work requests are processed as quickly as possible. Any questions should be addressed to the Access Control Supervisor at 609.771.3260
  • Examples of non-emergency work requests:
    • A lock operates but with difficulty
    • A door is not completely closing and/or latching
    • Office furniture or cabinet needs to be unlocked and/or keys provided
    • Point-Of-Sale equipment malfunction (Dining Cash Registers, Gold Club Readers, etc.)
    • Parking gate repairs